Deliveries and Payments
For all orders, packages are shipped within 72 working hours.
DELIVERY
STANDARD DELIVERY
Indicative shipping costs of 3.90 euros via Colissimo.
Please allow 3 to 4 working days after order processing.
DELIVERY TO RELAY POINTS
Indicative shipping costs of 3.90 euros via Colissimo
Please allow 3 to 4 working days after order processing.
RETURN & REFUND
You have 14 (fourteen) days after receiving your order to return your purchases for a credit note if they are not suitable. Return of products will be at your expense.
The product must be returned in its original packaging, in its original, new, unused condition. To make a return, the customer must follow the following procedure:
- Inform of the return by email to hello@onthewildside.fr
- Prepare the package containing the products, the invoice, and indicate the returned products. Please do not open or damage the product to ensure a smooth credit and facilitate our logistics. Products must be protected so they arrive at our premises in perfect condition.
- Send the package to the following address:
ON THE WILD SIDE - CREDO
6 rue Poitevin
33000, Bordeaux
France
The return of products is the responsibility of the customer and is at their own risk.
Products and boxes must be returned to On The Wild Side in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.), duly sealed and unopened.
Any product or box that is incomplete, damaged, damaged, opened, or whose original packaging has been damaged, will not be refunded or exchanged.
Once your return has been processed and validated, we will refund your order.
PAYMENT
Payment for your order on our site can be made securely by credit card or Paypal.