In the event of stock shortages, we may offer products sold as pre-orders. This means that delivery of the product will be deferred from the date of payment. 

Details of production and delivery times can be found directly on the product sheets of the products concerned. 

Due to external economic and health hazards, these lead times cannot always be guaranteed.

In the event of a delay, we will inform you by email on the email address you used to place your order. We invite you to check your junk mail so you don't miss out.

 You have a period of 14 (fourteen) days after receipt of your order to return your purchases if they are not suitable. Products will be returned at your expense.

The product must be returned in its original packaging, in new, unused condition. To make a return, the customer must follow the procedure below:

  ● Notify us of your return by e-mail to [email protected].

  ● Prepare the package containing the products, the invoice and indicate the returned products. Please do not open or dent the product to ensure a credit note without any damage.

     and facilitate the work of our teams. Products must be protected so that they arrive at our premises in perfect condition.

  ● Send the package to the following address:

          CREDO - OTWS

          6 rue Poitevin

          33000 Bordeaux

          FRANCE

The return of products is at the customer's expense and risk.

Products and boxes must be returned to On The Wild Side in perfect condition for resale, in their original state (packaging, accessories, instructions, etc.) duly sealed and unopened.

Any product or box that is incomplete, damaged, dented or whose original packaging has been damaged will not be refunded or exchanged.

Once your return has been processed and validated, we will refund your order.

The personal data processed is collected directly from you. 

Within the limits of their respective responsibilities and for the purposes set out in article 3, the categories of recipients likely to have access to your data are :

  ● Authorized personnel from our various departments (human resources, sales, accounting, IT, marketing and customer services);

  ● The service provider in charge of hosting the Site ;

  ● The authorized personnel of our subcontractors (software publishers for customer service and sales, e-mailing, data analysis).

  ● Where applicable, the courts concerned, mediators, chartered accountants, statutory auditors, lawyers, bailiffs, debt collection companies ;

  ● Third parties who may place cookies on your terminals with your consent (for more details, see the section on Cookie Management).

          7.1 What is a cookie?

A cookie is a small text file stored on your computer's hard drive when you visit a website. It records certain information about your browsing or online behavior, enabling us to improve and facilitate your experience.

          7.2 Why do we use cookies?

The cookies used on the Site are used to differentiate you in order to improve your browsing experience and the Products and services we provide.

The categories of cookies are as follows: 

    ● Essential cookies: Essential tracers are necessary for the operation of our site. They enable you to browse our site and use its services and features. 

    ● Preference cookies: Preference cookies enable us to store information about your choices, settings and preferences. They are not essential to the operation of our site. 

     ● Analytical and statistical cookies: Analytical tracers collect or use information about your use of our site, which helps us to improve our site. 

     ● Marketing and targeting cookies: These trackers are used to build up a profile of your interests and subsequently show you relevant advertising. 

          7.3 How do I remove cookies? 

You can set your cookie preferences and change them at any time by clicking here.

In accordance with the applicable legislation, you have rights when your personal data is processed.

Subject to the conditions applicable to the exercise of these rights, you have the following rights:

    ● Right of access: you have the right to obtain confirmation as to whether or not your personal data is being processed, and where it is, to receive a copy.

        of all the data we hold on you.

    ● Right to object to the processing of your data for legitimate reasons.

    ● Right to withdraw your consent at any time where the legal basis for processing is consent.

    ● Right to the portability of personal data: only when the legal basis for the processing is the performance of a contract or consent, you can

        receive your personal data in a structured, commonly used and machine-readable format, in particular for the purposes of transmission to a third party.

        third party. You also have the right to have your personal data transmitted directly to this third party. 

    ● Right of rectification: you have the right to request the rectification, as soon as possible, of personal data if such data is incomplete or incorrect.

        erroneous. 

    ● Right to limit processing: you have the right to request the limitation of the processing of personal data concerning you in certain cases

        defined by law.

    ● Right to erasure : subject to certain conditions detailed in Article 17 of the RGPD, 

    ● The right to define what happens to your data after your death and to choose whether or not we pass on your data to a third party selected by you.

        designated. In the event of your death and in the absence of any instructions from you, we undertake to destroy your data, unless it is necessary to retain it for the following purposes

        for evidentiary purposes or to meet a legal obligation.

If you wish to exercise your rights, you may be asked to prove your identity in order to prevent fraudulent requests. 

If you have any questions about the processing of your data or wish to exercise any of your rights, please contact us at : 

    ● By post to the following address On The Wild Side - Protection des données personnelles - 1 Place de la Ferme Richemont, 33000 Bordeaux

    ● By e-mail to the following address: [email protected] 

    ● On the website : https://onthewildsidecosmetics.com/pages/gdpr-compliance 

Finally, you have the right to lodge a complaint with the supervisory authority in your country of residence, in France the CNIL: https://www.cnil.fr/.